Help with technology

Based on a research study conducted by Marcy Antonio at the University of Victoria, here are some tips on how to get help using digital technologies.

Community-based courses

Check out your local library or recreation centre. Prior to the pandemic, some libraries were offering in-person courses to introduce people to computers.

There also online resources offered through your library, such as that has over 4000 video tutorials on vast array of topics, included introduction to computer programs.

Some cell phone companies may offer digital literacy courses.

Learning how to use emerging technologies

Researchers at Simon Fraser University (SFU) have complied a list of technology resources on their site that include:

  • A senior's guide to computer basics

  • Internet safety guide for seniors

  • Links to guides on How to use Facebook, Skype, Zoom, Twitter, Instagram

To access SFU web resources, click here

Low cost cell phone options

Some mobile phone companies may offer low-cost options for seniors. For example, Telus recently introduced a program for seniors receiving the Guaranteed Income Supplement (GIS) benefit, where you can get a free refurbished phone at low monthly rates and no long-term contracts.

Lung patient strategies

Below are some of the strategies people living with chronic lung disease shared during this research study: 

  • “The identity theft insurance I got through my home insurance give me a greater sense of security in being online.”

  • “Before signing up for a forum, I review the comments at the bottom to see if it is place I want to hangout in.”

  • “I went back to the store where I purchased the device. They gave pointers and helped me unlock my device.”

  • “I contacted my local computer store who could send out a technician to fix my computer.”

  • “If I don't know a technical answer, I can google it, or watch a YouTube video.”

  • “I listen to a weekly radio tech show that introduces me to new technologies.”

To learn more please contact research study leader Marcy Antonio:

Thanks to BC SUPPORT Unit who assisted by providing funding for this doctoral research.

Page Last Updated: 30/01/2021